13 Jun, 2019 2.41


HostBill Support Ticketing System is the best way to communicate with your customers. Thanks to Support Fields features you can now organize and manage the tickets more efficiently. Using this plugin you can create forms consisting of several steps that your customer need to go through before submitting the ticket. Each step can contain of unlimited form fields. Field types supported include: input, password, related client service (for registered customers), text area, select box, check box, multiple text input, encrypted input box, encrypted password box, encrypted text area and url link. Fields can contain default value, they can be marked as required and can be verified against admin-defined regex. The forms are attached to the ticket enabling staff members to view the details in admin portal.

  • Create and assign forms to support departments
  • Divide forms into steps
  • Assign unlimited form fields to ticket, including:
    • input boxes
    • encrypted inputs
    • checkboxes
    • radioboxes
    • selects
    • related service picker
    • link/urls

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