31 Jan, 2018 1.1

Overview

The End of Shift addon is aimed at helping you to monitor your staff performance and organize their work. The plugin enables employee to write report on closed/resolved tickets during their shift to inform their supervisor/colleagues about work done during the shift. The tool can be used in different departments: customer support, sales, developers and more!

  • Post End-of-shift reports to management/other staff
  • Auto-fill report body with daily stats/lists regarding:
    • tickets closed
    • tickets replied
    • tickets left unread
    • tickets with notes left
    • apps/servers set in HostBill

Some feature is missing?

Contact us and provide its details. We'd be happy to build it for you.

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