Overview

Support PIN module was created to simplify the process of providing phone support. To enable easy client verification during phone support, with Support PIN module you can let your customers to generate time-limited support PIN numbers in their client area. The staff members can easily search customers by PIN or list all support PIN numbers, and also set the period of validity of PIN numbers in admin panel.

Integration Features:
Features
Documentation
Changelog

Client:

View support PIN
Generate new support PIN
Separate PIN per contact

Admin:

Create new PIN for customer
- Deliver PIN over Email
- Deliver PIN over SMS
List support PINs
Lock seleced staff/team access to customer profile/data if support pin is not provided
Search for customer by PIN
Admin dashboard widget
Set pin lifetime
Log PIN related actions
Manage and verify PINs from client profile
Hide PINs from staff
Disable client-generated PINs
Set PIN length
Set staff permissions per section (profile, billing, support)
Skip PIN while client has an open ticket
Return staff to original page after PIN entry
Remove expired PINs automatically