14 Jul, 2025

Overview

The AI Ticket Spam Filter plugin for HostBill adds an intelligent layer of protection to your support system by automatically analyzing new tickets using advanced AI models to detect potential spam. Designed to work with tickets submitted via email or directly by clients, the plugin evaluates message content in real-time and identifies suspicious or unwanted submissions with high accuracy. When a ticket is flagged as possible spam, the plugin can automatically trigger a predefined macro—allowing you to take custom actions such as tagging, closing, or moving the ticket. This helps reduce manual review, streamline support workflows, and maintain a clean and efficient helpdesk.

  • Determine if new tickets are possible SPAM using AI
  • Trigger a macro on a ticket flagged as possible spam

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