The AI Prompter is a smart assistant for your support team—bringing AI directly into your ticketing workflow, intelligently, securely, and with full control in the hands of your agents.

AI Prompter allows to create multiple prompts (that can be private or available to other staff members) and use the range of our AI integrations to help you streamline your support operations. Using AI Prompter staff members can create tailored prompts that guide AI to generate accurate and context-aware replies to customer tickets. By analyzing the content of each ticket, agents can either select from pre-made prompts or craft their own instructions to steer the AI in the right direction—whether it's explaining billing issues, providing technical troubleshooting steps, or offering general guidance. By using different prompts you can make AI analyze ticket content and generate full or partial replies, recommend relevant knowledge base articles or canned responses based on ticket content, translate incoming tickets and outgoing responses, allowing multilingual support without extra staff, rephrase responses to be more professional, clear, or empathetic, condense long ticket conversations into summaries and much more. Prompts can be executed both on incoming tickets and on staff replies and can be turned into macros or knowledgebase articles. Whether you're using it to assist with technical support, billing questions, or general inquiries, the AI Prompter enhances productivity, reduces response times, and improves customer satisfaction. This tool not only saves valuable time for your support team but also helps maintain consistency and quality in responses!