HostBill comes with built-in support ticketing system. Please check all features below and sign for Trial.
Ticket tags: fast ticket segregation
With this easy to use feature your staff members can quick-tag common ticket to easily get back to them later. Looking for previous login-problems question? Just click on tag "login-problems" and all will be there!
Ticket Notes: Mini collaboration tool for administrators
Let your staff members cooperate on resolving support issues fast and track issue resolve progress with simple, free collaboration tool.
Notes are only visible to Administrators and Staff Members assigned to this department. Clients do not see what you write here.
POP/IMAP/PIPE import
HostBill allows to import email messages to ticketing system. You can reply to emails directly from HostBill.
This feature allows you to:
- Setup different departments for Billing (payments@yourname.com) and Technical (support@yourname.com) departments
- Download all messages to HostBill and delete from mailbox (POP/IMAP)
- Check for new messages every 5 minutes and downland to HostBill.
Tickets
- Set ticket status to: Opened/Closed/Answered
- Block unwanted messages based on Email Address/Subject