Status Updates Module
Schedule And Notify Customers About Network & Service Maintenance Events.
Automated Customer Notifications
When creating new status staff member can choose Servers/Apps and/or Products related to event.
This way customers who own services related to event can be automatically notified. When event starts support ticket will be automatically created notifying customer.
Close Tickets On Resolved Issues
Once your technician resolve problem, tickets auto-opened for this event will be closed.
Schedule Future Maintenance
Set event date into future to allow clients track upcoming maintenance work.
Post Issue Updates
Staff working on problem can post updates for other staff/customers about its progress.